Returns
Returns Policy for Custom-Made Garments
We take great pride in creating custom-made garments tailored to your unique specifications. Due to the bespoke nature of our products, we have specific policies regarding returns and exchanges.
1. Custom Orders
Custom-made garments are crafted specifically to your measurements, preferences, and specifications. As such, they are non-returnable and non-refundable unless there is a defect in the workmanship or materials used.
2. Quality Assurance
We conduct a thorough quality check on all custom garments before they are dispatched. If you believe there is a manufacturing defect or error in your order, please contact us within 7 days of receiving your garment. Provide us with detailed information about the issue, including photographs if possible.
3. Returns and Exchanges
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Defects or Errors: If the garment arrives with a manufacturing defect or does not match the agreed-upon specifications, we will work with you to resolve the issue. This may include repairing, altering, or exchanging the garment.
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Incorrect Measurements: It is essential to provide accurate measurements when placing your order. If the garment does not fit as expected due to inaccurate measurements provided by the customer, alterations may be necessary at your expense.
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Change of Mind: Due to the custom nature of our products, we do not accept returns or exchanges if you simply change your mind or are dissatisfied with the fit after receiving the item.
4. Return Process
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Contact Us: Reach out to our customer service team via [email/phone] with details about the issue, including your order number, and attach any supporting photos.
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Return Authorisation: Our team will review your request and provide instructions for returning the garment if applicable.
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Return Postage: If a return is authorised, we will provide a return postage label. Please ensure that the garment is returned in its original condition and packaging.
5. Refunds
Refunds are only issued for garments that have been confirmed as defective or not made to the specified customisations. Once we receive and inspect the returned garment, we will process the refund to the original payment method. Please allow 5-7 working days for the refund to appear in your account.
6. Contact Information
For any questions or to initiate a return, please contact our customer service team at:
- Email: hello@aura-bespoke.com
- Phone:+441392 327896
- Address: Unit 44, Exeter Business Centre, Exeter, Devon, EX2 8PN UK