You can contact us by phone 01392 327896, email hello@aura-bespoke.com, via our
contact form, via social media or you can make an appointment with us by booking a
consultation.

Yes, we provide our services worldwide. Shipping costs varying based on the destination.
Please be aware that if you're ordering from outside the UK, your order may be subject to
local customs charges, which are beyond our control. For full shipping rates please see our shipping information page.

We offer suitable delivery options using Royal Mail, DHL and a specialist agent depending
on the value, location and size of your order. For further information on delivery please refer to our delivery page. For items of high value, we will also provide necessary insurance.

Our garments are made to order, and as standard we require 6- 8 weeks for garments to be
dispatched from receipt of order.

If you require your order before this, we can discuss your
requirements and do provide a premium ordering service for priority orders, this would need
to be agreed in advance of your order.

Our bespoke pieces are meticulously handcrafted to each client’s unique specifications, with
the final price depending greatly on the choice of fabrics and trims. Because these elements
can vary immensely, we need to discuss your requirements in detail before providing an
accurate quotation.

This ensures that every aspect of your design is considered, allowing us
to tailor the piece precisely to your needs.

Aura sources its fabrics from the finest British mills, offering everything from intricate
damasks made from 100% silk to 100% wool barathea.

While we have a curated selection of
high-quality fabrics, we are also able to source specific cloths or trims based on your unique
requirements through our network of approved suppliers.

We accept a range of payment methods, including credit/debit cards, bank transfers, and
PayPal. Details will be provided during the ordering process.

Yes, we encourage consultations to ensure we fully understand your requirements.
Consultations can be scheduled either in person at our atelier or via video call for
international clients.

We offer extensive customisation options, including fabric choice, colour, trims, embroidery,
and design modifications to meet your institution’s specific requirements.

The production time for a bespoke gown typically ranges from 6 to 12 weeks, depending on
the complexity of the design and current production schedules. We will provide an estimated
delivery time during the consultation.

Yes, we can design and manufacture gowns that match your existing collection. We would
require either photographs or access to the original garments to ensure an accurate match.

Absolutely, we specialise in altering senior officers' gowns to ensure a perfect fit. Whether
it’s adjusting the size or modifying the design to reflect a change in position, we can tailor the
garment to your needs.

We source our fabrics from the finest British mills. For officers robes we can provide a range
of high quality damasks with varying colour and compositions to meet your needs.

Our
damask and brocades are all sourced from our UK based approved supplier. For doctoral
robes we can provide a range of options from a polyester to 100% woo barathea depending
on the colour and fabric composition requirements. If you have specific fabric or trim
requirements, we can source these from our network of approved suppliers.

We recommend professional dry cleaning for all our garments. Proper storage in a cool, dry
place will also help maintain the quality of the fabric and the integrity of the design.

Yes, we can provide fabric swatches and design samples to help you make an informed
decision before placing your full order.

Yes, we have extensive experience in the design and production of academic officers' robes.
We can either create a design for your approval or work from a design you provide. Our
officers' robes are made to order in our Devon atelier, allowing us to customise gowns to
meet your requirements while adhering to your institution's academic dress regulations.

If you have an existing set of officers' gowns and need additional robes due to new
appointments, we can design and manufacture matching gowns. We would require either
photos of the existing gown or the opportunity to see it in person.

We would also recommend
a site visit to take the officers' measurements. Following this, we will prepare a formal
proposal and provide samples of the fabrics and trims.

We specialise in alterations for senior officers' robes. Where possible, we can alter the
existing gown to accommodate changes in size, such as adjusting the gown and wing
sleeves or adding features to fit a larger chest width.

Additionally, if the gown’s design does
not match the new staff member’s hierarchical position, we can modify the gown accordingly.

We can provide academic gowns, hoods and hats for any university. You will need to supply
the year of graduation, award level, faculty, awarding institution and your measurements
(height, chest, and head circumference).

Our robes are made to made to order from the
finest cloth and the price will depend on the cloth and complexity of each garment.

Yes we can provide academic dress for overseas universities. We will require the institution
name, award level, year of graduation and if available a photograph of the robes.

We are able to make academic hoods in line with the academic dress regulation of the
institution.

We can work with the published regulations available to you can provide these to
us with the accompanying year of graduation to ensure these are correct. As former J.
Wippell employees we are highly experienced in academic dress manufacturing. Our
academic attire will be handcrafted in Exeter using the Aura patterns.

Purchasing from Aura means investing in exceptional quality, bespoke craftsmanship, and a
deep understanding of traditional attire.

Our garments are meticulously handcrafted in our
Devon atelier, ensuring each piece is tailored to meet your specific needs and institutional
standards. With years of experience in designing and producing academic robes, we offer
unparalleled customisation options, from fabric selection to intricate detailing.
At Aura, we pride ourselves on providing a personalised service, whether you require a
single gown or an entire suite of garments. We take the time to understand your
requirements, offering expert advice and support throughout the process. Our commitment
to excellence extends beyond the initial purchase, with ongoing services such as alterations
and matching new robes to existing collections.

Yes, we would recommend booking a consultation to ensure we fully understand your
requirements. Consultations can be scheduled either in person at our atelier or via video call
for international clients.

Yes we can provide a replica garment. We would need to see a photo of the garment and be
provided the size. Alternatively, we can take these details from the garment if you send this
to us.

Yes we are still developing our website. We can provide both ready to wear and fully
tailored, custom cassocks depending on your requirements.

With every garment we provide sizing guides to provide the information you need to order
the correct size for you. We also provide guidance on how to take your measurements. If
you have concerns on whether the size is correct, please contact us before ordering.

We can provide a measuring service by appointment only, from our artlier at Exeter business
centre. During the appointment we can discuss your requirements and provide a personal
one to one service to answer any queries. Alternatively , you can book a consultation online.

Yes we can provide services from pattern creation and sampling to small batch
manufacturing.

We would need information on the garment, whether the patterns already
exist, the number of sizes, colourways and any technical specifications you have. If not
these will need to be created before manufacturing starts.

We can provide various judicial gowns. Aura’s staff have experience of manufacturing a
variety of judicial garments. If you have detailed information about the garment and a photo,
we can look at the possibilities for you.