Definitions

In these Terms, this is what they will mean:

● "Us”: WQK Tailoring Ltd, trading as Aura and/or K One Clothing

● "You": the customer, the individual who is purchasing Goods/Services from WQK Tailoring Ltd, trading as Aura and/or K One Clothing

● "Bespoke Items" and "Made to Measure Items": Goods which are made-to-measure or made to your specifications, custom-made or made-to-measure, or otherwise customised or personalised.

● "Contract": the contract for the purchase and sale of the Goods/Services

● "Goods/Services": any products which we make available for sale

● "Event(s) Outside Our Control": any act or event beyond our reasonable control which may inhibit or prevent production or delivery of Goods. These acts and events may include, without limitation, third party industrial action, including strikes, lock-outs or other industrial action; civil action including civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, natural disasters, failure of public or private telecommunications networks; and inability to use the railways, shipping, aircraft, motor transport or other means of public or private transport.

● "Order": an order for Goods which you submit to WQK Tailoring Ltd, trading as Aura and/or K One Clothing.

● "Terms": WQK Tailoring Ltd, trading as Aura and/or K One Clothing Terms and Conditions of sale.

 

1. Contract Formation

The following Terms apply to any Order that you place with Us.

1.1. By placing your Order, you will be accepting these Terms. If you do not accept the Terms, you will not be able to order any Goods/Services. Please read the Terms carefully before agreeing to the terms.

 

1.2. Payment depends on the order channel and customer terms. All website orders require 100% payment at checkout. For direct orders placed by email, telephone or quotation, orders below £250 require full payment in advance. Direct bespoke orders of £250 or more require a 50% deposit to confirm the order and the remaining 50% before dispatch or collection, unless alternative terms have been agreed in writing. Approved business credit accounts are governed by clause 3.7.

 

1.3. Our Contract: If we accept your Order, these Terms will form the basis of the Contract between us. Please see section 3 below that tells you more about the Contract between us. You should print a copy of these Terms otherwise save them for future reference. We suggest you also keep a copy of the Order Confirmation Email.

 

1.4. Accuracy of Order Information: It is your responsibility to ensure that you supply and submit your Order correctly and accurately, including providing any and all additional information pertaining to your Order. You will have the opportunity to correct errors before placing the Order and an Order Summary (with details of the Goods and the total price inclusive of taxes and all delivery charges and other costs will be provided before you pay for your Order, at which point your order will be considered placed. Please note that we are not responsible for any errors you make when you submit, and effectively place your Order.

 

1.5. Measurements: Many of the goods we supply are manufactured according to the customer's individual measurements (for garments) or the dimensions provided for furnishings and textiles. It is the customer's responsibility to ensure that all measurements supplied are accurate and complete. We will clearly identify the measurements required and, where appropriate, provide measuring guidance. If you are unsure how to take measurements, please contact us for assistance before placing your order. Customers are responsible for checking all product details, sizes, measurements and specifications before confirming their order and for reviewing the details provided in their order confirmation.

Where goods have been manufactured correctly in accordance with measurements supplied or approved by the customer, we cannot ordinarily accept returns or offer refunds solely because those measurements were incorrect or the resulting fit is unsuitable.

Any alterations required as a result of incorrect customer-supplied measurements may be subject to additional charges, which will be confirmed and agreed before work commences.

Where measurements are taken by us as part of a bespoke fitting service, we will take reasonable care to ensure their accuracy.

Nothing in this clause excludes or restricts a customer's statutory rights, including where goods are faulty, incorrectly manufactured or do not conform to the agreed specification.

1.6. Standard, Made-to-Order and Bespoke Goods: Our range includes standard stock goods, made-to-order goods, and bespoke or personalised goods manufactured to a customer's individual specifications. For genuinely bespoke, custom-made or personalised goods, where the goods have been made to the customer's specific measurements, design or requirements, the statutory right to cancel an order without giving a reason may not apply, as permitted by law.

 

Once production has commenced, bespoke or personalised goods may not be cancelled or returned simply because the customer has changed their mind, subject to applicable statutory rights.

 

It is therefore particularly important that customers carefully check and approve all order details, including measurements, sizes, fabrics, colours, designs and specifications, before confirming their order.

 

We cannot accept responsibility for incorrect measurements or specifications supplied or approved by the customer, provided the goods have been manufactured in accordance with the agreed requirements and meet applicable legal standards.

 

Minor variations in fabric colour, texture or appearance may occur due to manufacturing processes, natural fibres or differences between fabric batches, as further detailed in Clause 1.7. Such variations will not ordinarily constitute a defect where they are within reasonable tolerances and the agreed specification. Standard-size or made-to-order goods are not automatically exempt from statutory cancellation rights simply because they are manufactured following receipt of an order. Nothing in these Terms affects a customer's statutory rights, including rights relating to faulty, misdescribed, incorrectly manufactured or otherwise non-conforming goods.

 

1.7. Fabrics: We always use fabrics from quality, approved suppliers. All fabrics for a single order will be placed at the same time and will be batch matched, however we cannot guarantee any additional orders will come from the same batch of fabric.

 

1.7.1.Colour matching: most fabrics are dyed and therefore each batch can vary slightly in shade. Please also note natural fibres, due its nature, can comprise of some variations in colour and texture even within the same batch. These slight variations are part of the natural beauty of the sourced fabrics and are to be expected. We will do our best to ensure the goods sold and manufactured match samples or descriptions supplied by us to you, however small variations in colour and pattern can occur. Due to this, goods cannot be rejected due to any slight differences to samples and descriptions, in addition claims for any compensation cannot be made due to such variations.

 

1.7.2. We can provide fabrics swatches, which we would advise before placing your order. However please note that the sample dispatched to you may also be slightly different in shade to the eventual order received. If you are in any doubt as to the precise nature or colours of the fabric you are advised to contact us for further advice before confirming an order.

 

1.7.3. Website images: Please note that we have tried to make these images as close as possible to the actual fabrics / garments. however due to the different lighting, different screens and settings the colours may vary slightly.

 

1.8. Customer-Supplied Materials (Cut, Make and Trim Services): Where we provide Cut, Make and Trim (CMT) services using fabrics, cloths, trims, labels or other materials supplied by the customer, it is the customer's responsibility to ensure that all materials provided are suitable and fit for their intended purpose. Customers are responsible for ensuring that all supplied materials have been appropriately inspected, quality checked, tested where necessary (including shrinkage, colourfastness and wash testing), and approved before being delivered to us for manufacture. We will exercise reasonable care and skill when handling, cutting and manufacturing goods using customer-supplied materials.

We cannot accept responsibility for defects, shrinkage, colour variations, fabric instability or other issues arising from the inherent properties, unsuitability or pre-existing defects of customer-supplied materials, except where we are legally responsible.

Where we identify an apparent issue with customer-supplied materials before or during production, we will endeavour to notify the customer and seek instructions before proceeding, where reasonably practicable.

Any additional work, delays or costs arising from unsuitable or defective customer-supplied materials may be subject to additional charges, which will be discussed and agreed with the customer before the additional work is undertaken.

Nothing in this clause excludes or restricts liability for damage caused by our negligence, failure to exercise reasonable care and skill, or any other liability that cannot lawfully be excluded.

1.9. Fabric-Only Supply: From time to time, we may offer a fabric-only supply service, subject to stock availability and supplier availability. This service may involve fabrics being supplied directly from our approved suppliers rather than from our own stock. Where fabrics are dispatched directly from a supplier, they may not be physically inspected or quality checked by us before dispatch. Customers are encouraged to request fabric samples where available and to confirm the suitability of the fabric for their intended use before placing an order, particularly where specific colour, weight, composition, performance or care requirements apply.

We cannot guarantee exact colour matching between separate production batches or between fabric samples and subsequent orders, although we will make reasonable efforts to ensure that fabrics supplied correspond with the agreed description and specification.

Where fabrics are found to be defective, damaged or materially different from the agreed specification, customers should notify us as soon as reasonably practicable, providing details of the issue and supporting photographs where possible.

We will investigate any reported issues and, where appropriate, liaise with the supplier to arrange a suitable resolution in accordance with the customer's applicable contractual and statutory rights.

Nothing in this clause excludes or restricts our legal responsibilities as the supplier of the goods or the customer's statutory rights, including rights relating to faulty, misdescribed or non-conforming goods.

1.10. Position of labels and trims: these will be placed in/on the garment where is practical and necessary. If labels and/or other trims are to be placed in a certain location, in a certain way, to a certain size or position, then this must be specified to us in advance of an order and agreed as part of the specification. Where necessary, supporting information including photographs, diagrams or measurements should be supplied.

 

1.11. Allergies: We source our fabrics and trims from approved suppliers, our cloths include both natural and manmade fibres. In some cases, manmade fibres can cause irritation. Any allergies or concerns over the fabric content must be highlighted before an order is placed. We take no responsibility for adverse effects to our goods.

 

1.12. Manufacturing Tolerances: All our garments, textiles and furnishings are cut and manufactured by skilled professionals, with every reasonable effort made to ensure accuracy and consistency with the agreed measurements and specifications. Due to the nature of fabric cutting, sewing and manufacturing processes, minor variations may occur. Unless otherwise agreed in writing, our standard manufacturing tolerances are:

• Garments: ±3 mm (approximately ⅛ inch).
• Textiles and furnishings: ±3 cm (approximately 1⅛ inches).

Variations within these tolerances will not ordinarily be considered manufacturing defects, provided the goods conform to the agreed specification and are of satisfactory quality. Where specific measurements or tighter tolerances are essential, customers must notify us before placing their order so that these requirements can be reviewed and agreed in writing.

Nothing in this clause excludes or restricts a customer's statutory rights, including where goods are faulty, incorrectly manufactured or do not conform to the agreed specification.

1.13. Alterations: Unless defective any alterations are chargeable on a time and materials basis. Alterations that are requested will be reviewed and a time/ cost estimate provided.

 

2. Purchase of goods/garments/textiles and furnishings

2.1. After you have submitted your order, you are offering to buy those Goods from us. We will send you an order acknowledgement email shortly after you place your order.

 

2.2. It is recommended that you retain all emails relating to your order.

 

2.3. The details of your specific order are filed by us. Should you want any information regarding your order you may contact us quoting your order number as reference.

 

2.4. Please contact us promptly in writing, quoting your order number, to request any changes. Changes to accepted orders require our written agreement. We will explain any resulting price or lead-time changes before proceeding.

2.5. Changes may not be possible once materials have been ordered, cut, personalised or production has commenced. Where a change or cancellation is agreed, reasonable costs already incurred may be chargeable to the extent permitted by law. This does not limit any applicable statutory cancellation or other consumer rights.

 

2.6. For the purpose of the Contract, the quantity, quality, description and any specifications of the Goods will be described in the Order Confirmation Email.

 

2.7. Please note that when goods are ordered at different times using the same fabrics, we cannot guarantee colour matching due to variations between batches.

 

2.8. These Terms do not affect your legal rights. A manufacturer's guarantee also applies to some of the Goods we sell. Please ask for full details of any manufacturer's guarantee.

 

3. Payment

3.1. Prices are in pounds sterling unless otherwise stated. Consumer-facing prices will display applicable VAT-inclusive totals; business quotations may show prices excluding VAT with applicable VAT separately identified. The correct VAT treatment depends on the supply and destination. Any delivery charges will be disclosed before an order is finalised. Where an obvious pricing error occurs, we will contact you to resolve it in accordance with applicable law.

 

3.2. Website orders must be paid in full using an available checkout payment method. For direct orders, bank transfer is our preferred payment method; other methods may be offered by agreement. Please quote the invoice number as the payment reference.

 

3.3. For direct bespoke orders of £250 or more, a 50% deposit is required to confirm the order, with the balance due before dispatch or collection, unless otherwise agreed in writing. We need not commence production until the required payment, final specification and necessary approvals have been received. If unable to collect payment, we shall not be obliged to commence the contract of services and will not do so until payment is collected.

 

3.4. We reserve the right to decline all or part of any payment for whatever reason and should this occur, we will contact you with these details.

 

3.5. If, however, we quote an inaccurate price which could reasonably have been recognised as a pricing error, we do not have to provide the service to you at the incorrect price if the pricing error is obvious and could reasonably have been recognised as a pricing error, even if the Contract has been concluded.

 

3.6. Except for approved business credit accounts or expressly agreed written exceptions, all outstanding balances must be paid before goods are dispatched or released for collection.

 

3.7. Approved business credit accounts: Credit is available only to business customers approved in writing. Unless otherwise agreed, invoices are payable within 30 calendar days of invoice date, subject to any approved credit limit. We may suspend further credit orders for overdue accounts, subject to applicable law and contract terms. Statutory interest and fixed recovery compensation may be claimed for qualifying late business payments where legally available.

3.8. International Orders: Applicable import duties, taxes and customs clearance charges are the recipient’s responsibility where the agreed delivery terms place these charges on the recipient. UK VAT treatment is assessed separately according to applicable law. Any delivery charges will be confirmed before the order is finalised.

4. Delivery, Production and Lead times

4.1. We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.

 

4.2. We aim to deliver or enable you to collect your order within the time quoted when you place your order.

 

4.3. All production lead times and delivery dates are provided in good faith and are estimates based on the information available at the time of placing the order, including stock availability, production capacity and lead times provided by our suppliers for fabrics, materials and other components.

 

Production lead times commence only once the required payment, final specifications, measurements, approvals and any customer-supplied materials have been received, unless otherwise agreed in writing.

Whilst we make every reasonable effort to meet the estimated completion and delivery dates, delays may occur due to circumstances beyond our reasonable control, including supplier delays, material shortages, transport disruptions or other unforeseen circumstances.

 

Where we become aware of a significant delay affecting your order, we will notify you as soon as reasonably practicable and provide a revised estimated completion or delivery date.

 

Where multiple items have been ordered, we will endeavour to deliver them together unless otherwise agreed. Split deliveries requested by the customer may be subject to additional delivery charges, which will be confirmed and agreed in advance.

 

We shall not be liable for indirect or consequential losses arising from delays caused by circumstances beyond our reasonable control, to the extent permitted by law.

 

Nothing in this clause affects a consumer's statutory rights relating to delivery, including any applicable rights to cancel an order or obtain a refund where goods are not delivered within the legally required timeframe.

 

4.4. Once we complete your order, you will be contacted to confirm delivery or collection date.

 

4.5. Ownership of goods does not pass until we have received payment in full, to the extent permitted by law. Risk in goods supplied to consumers passes in accordance with applicable consumer law. Business customers may be subject to a separately agreed retention-of-title provision.

 

5. Consumer Cancellation Rights and Bespoke Goods

5.1. Under UK consumer law, customers purchasing goods online, by telephone or through other qualifying distance or off-premises contracts may have a statutory right to cancel their order within 14 days of receiving the goods, subject to applicable exceptions.

 

i. Bespoke and Personalised Goods

Goods made to a customer's individual specifications, measurements, design or requirements, or which are clearly personalised, may be exempt from the statutory 14-day cancellation right in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 

This includes genuinely bespoke garments, made-to-measure clothing, personalised embroidery and other items manufactured to the customer's unique specifications.

 

Where this exemption applies, customers do not have an automatic right to cancel or return goods simply because they have changed their mind, the goods are no longer required or they are dissatisfied with measurements or specifications they supplied or approved, provided the goods have been manufactured correctly in accordance with the agreed specification.

 

We will make customers aware where an order is classified as bespoke or personalised and where the statutory cancellation exemption applies before the order is confirmed.

 

Standard stock items and standard-size made-to-order goods are not automatically exempt from statutory cancellation rights.

 

ii. Statutory Consumer Rights

Nothing in these Terms excludes or restricts a customer's statutory rights under the Consumer Rights Act 2015.

 

Customers retain their legal rights where goods are faulty, not of satisfactory quality, not fit for purpose, incorrectly manufactured or do not match the agreed description or specification.

 

Where a statutory right to cancel or obtain a remedy applies, we will comply with our obligations under applicable consumer legislation.

 

5.2. To exercise an applicable cancellation right, notify us clearly in writing, quoting your order number, using the contact details shown on your order confirmation or our website. Unit 51, Exeter Business Centre, 39 Marsh Green Road West, Exeter EX2 8PN. Email hello@aura-bespoke.com

 

5.3. We will email you to confirm we have received your cancellation. Your cancellation is effective from the date you send us the email or post the letter to us.

 

5.4. Damaged, Faulty or Misdescribed Goods

Every reasonable effort is made to ensure that all goods supplied by us are manufactured to the agreed specification, are of satisfactory quality and arrive in good condition.

 

If goods are received damaged, faulty, incorrectly manufactured or do not match the agreed description or specification, please contact us as soon as reasonably practicable, providing your order number, details of the issue and, where possible, supporting photographs.

 

We will review the matter promptly and may request further information or arrange for the goods to be inspected to establish the nature of the issue.

 

Where goods do not conform to the contract, we will provide the appropriate remedy in accordance with applicable consumer legislation. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

 

For bespoke and made-to-measure goods, where the goods have been manufactured correctly in accordance with the measurements and specifications supplied or approved by the customer, a change of mind or an error in customer-supplied measurements will not ordinarily constitute a manufacturing defect.

 

Nothing in these Terms excludes or restricts a consumer's statutory rights, including their rights under the Consumer Rights Act 2015.

 

5.5. Right to Decline or Refuse Orders: We reserve the right to decline or refuse an order before it has been formally accepted, including but not limited to the following circumstances:

5.5.1. We have insufficient stock, raw materials or manufacturing capacity to fulfil the order.

5.5.2. We are unable to deliver to the requested location or destination.

5.5.3. Payment has not been authorised, has been declined or has not been received in accordance with the agreed payment terms.

5.5.4. The customer has not complied with the provisions of these Terms and Conditions.

5.5.5. The goods or services requested cannot reasonably be manufactured or supplied to the required specification, quality or agreed timeframe.

5.5.6. There has been an obvious pricing, product description or availability error.

Where we are unable to accept an order, we will notify the customer as soon as reasonably practicable, normally by email, explaining the reason where appropriate.

If payment has already been received for an order that we decline, we will refund all sums paid in respect of that order without undue delay and, in any event, within 14 days of notifying the customer that the order has not been accepted.

Once an order has been accepted and a contract forme

5.6. Unforeseen Circumstances: While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

 

5.7. Complaints and Remarks: If you have a complaint or a particular remark to make, please do not hesitate to contact us immediately by telephone or email, the details of which are contained under the "Contact Us" page. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

 

5.8. Contractual Capacity

In order to be eligible to enter into a contract with us to purchase goods, you must be over the age of 18 and provide the following information: real name, payment details including your card address; your delivery address if different from your card address; email address and telephone number;

 

5.9. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

 

5.10. Law

These terms and conditions shall be governed by and construed in accordance with English

law, and you hereby agree to be subject to the non-exclusive jurisdiction of the Courts of

England and Wales. All contracts are concluded in English.

 

6. Data Protection and Privacy

6.1. Privacy and Data Protection: We are committed to protecting your personal information and respecting your privacy. WQK Tailoring Ltd, trading as Aura and K One Clothing, processes personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We will only collect, use, store and share personal information where we have a lawful basis to do so.

6.2. Information We Collect and How We Use It: We may collect and process personal information for the following purposes:

6.2.1. To process, manufacture, manage and fulfil customer orders.

6.2.2. To communicate with customers regarding enquiries, quotations, orders, payments and deliveries.

6.2.3. To maintain customer accounts, process payments and comply with accounting, tax and other legal obligations.

6.2.4. To provide customer service, manage returns, resolve complaints and improve our products and services.

6.2.5. To send marketing communications where permitted by applicable law, including where consent has been obtained when required.

6.3. Sharing Information with Third Parties: We may share relevant personal information with trusted third-party service providers where necessary to operate our business and fulfil our contractual obligations. These may include payment processors, website and e-commerce providers, accounting and business management systems, manufacturing partners, delivery companies and other professional service providers.

We will only share information that is reasonably necessary for the relevant purpose and will take appropriate steps to ensure that personal information is handled securely and in accordance with applicable data protection legislation.

Where payments are made online, payment information is processed through the relevant payment service provider. We do not ordinarily receive or store full payment card details.

6.4. Lawful Basis and Marketing Communications: We process personal information on appropriate lawful bases, which may include the performance of a contract, compliance with legal obligations, legitimate interests and consent where required. We will only send marketing communications in accordance with applicable data protection and electronic marketing legislation. Where consent is required, customers may withdraw it at any time. Customers may also opt out of marketing communications using the unsubscribe facility provided or by contacting us directly.

6.5. Privacy Policy and Customer Rights: Further information about how we collect, use, store and protect personal information, including data retention, international transfers and your rights under data protection legislation, is available in our Privacy Policy. Customers may have rights to access, correct, erase, restrict or object to the processing of their personal information, subject to applicable legal requirements.

For further information or to exercise your data protection rights, please contact us using the details provided on our website's Contact Us page.

Nothing in these Terms limits your statutory rights under applicable data protection legislation.

7. Other Important legal terms

7.1. We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract which are caused by an Event Outside Our Control. If an Event Outside Our Control takes place that affects our Contract with you, we will contact you as soon as reasonably possible to notify you. Please note our obligations under a Contract will be suspended for the duration of the Event Outside Our Control.

 

7.2. Each section of these Terms operates separately. If any of these sections (or any part of any section) is found by any court or relevant authority to be unlawful or unenforceable, the other sections (or part of the section in question) shall not be affected and shall remain in full force and effect. If any section of these Terms is found to be unlawful or unenforceable but would be lawful and enforceable if some parts of the section were deleted, the section in question shall apply with such deletion as may be necessary to make it lawful and

enforceable.

 

7.3. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will do so only in writing, but that will not mean that we automatically waive any later default by you.

 

7.4. We may perform any of our obligations or exercise any of our rights under the Contract ourselves or where applicable, through any other persons (legal or otherwise) or entities.

 

7.5. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing to such a transfer.

 

8. Entire Agreement

These terms and conditions together with our estimate, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you. Neither WQK Tailoring Ltd (trading as Aura and/or K One Clothing), nor you, may alter the terms of any agreement without the agreement in writing of the other agreement.

 

Version 1.1 Dated 29 October 2026