Terms of Service

Version 1.0 Dated 22 January 2024

Terms and Conditions

Definitions
In these Terms, this is what they will mean:

• "Us”: Aura (registered as WQK Tailoring Limited).
• "You": the customer, the individual who is purchasing Goods/Services from Aura (registered as WQK Tailoring Limited).
• "Bespoke Items" and "Made to Measure Items": Goods which are made-to-measure or mad to your specifications, custom-made or made-to-measure, or otherwise customised or personalised.
• "Contract": the contract for the purchase and sale of the Goods/Services
• "Goods/Services": any products which we make available for sale
• "Event(s) Outside Our Control": any act or event beyond our reasonable control which may inhibit or prevent production or delivery of Goods. These acts and events may include, without limitation, third party industrial action, including strikes, lock-outs or other industrial action; civil action including civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, natural disasters, failure of public or private telecommunications networks; and inability to use the railways, shipping, aircraft, motor transport or other means of public or private transport.
• "Order": an order for Goods which you submit to Aura (registered as WQK Tailoring Limited).
• "Terms": The Aura (registered as WQK Tailoring Limited) Terms and Conditions of sale.

1. Contract Formation
The following Terms apply to any Order that you place with Us.

1.1. By placing your Order, you will be accepting these Terms. If you do not accept the Terms, you will not be able to order any Goods/Services. Please read the Terms carefully before agreeing to the terms.

1.2. Your obligation: When you have placed your Order, you will be under an obligation to pay for the Goods. For orders over £250, a 50% deposit will be required at the time the Order is placed. The remaining balance shall be invoiced upon completion (We will confirm by email the completion) and payment to be made within 30 days of invoice.

1.3. Our Contract: If we accept your Order, these Terms will form the basis of the Contract between us. Please see section 3 below that tells you more about the Contract between us. You should print a copy of these Terms otherwise save them for future reference. We suggest you also keep a copy of the Order Confirmation Email.

1.4. Accuracy of Order Information: It is your responsibility to ensure that you supply and submit your Order correctly and accurately, including providing any and all additional information pertaining to your Order. You will have the opportunity to correct errors before placing the Order and an Order Summary (with details of the Goods and the total price inclusive of taxes and all delivery charges and other costs will be provided before you pay for your Order, at which point your order will be considered placed. Please note that we are not responsible for any errors you make when you submit, and effectively place your Order.

1.5. Measurements: Many of the goods we sell are made according to either your size (for garments) or the size of the furnishings (for textiles). It is your responsibility to take the correct measurements. We will highlight the measurements we require. If you are unsure about how to measure, please contact us for help before ordering. You must check the product details and measurements of the goods before placing your order. You are responsible for checking the order via the email confirmation.

We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are bespoke.

1.6. All our goods/services are Bespoke/Made to measure/Made to order and are therefore custom made to your precise requirements. Once made, our goods are suitable only to you and therefore cannot be cancelled or returned. It is therefore particularly important that you are sure about the goods/services that you require and also the size and measurements. We cannot be held responsible if you dislike the colour or overall quality of the goods. We strongly recommend that you double check your order to ensure that the goods ordered, and measurements taken are correct. This does not affect your statutory rights.

1.7. Fabrics: We always use fabrics from quality, approved suppliers. All fabrics for a single order will be placed at the same time and will be batch matched, however we cannot guarantee any additional orders will come from the same batch of fabric.

1.7.1.Colour matching: most fabrics are dyed and therefore each batch can vary slightly in shade. Please also note natural fibres, due its nature, can comprise of some variations in colour and texture even within the same batch. These slight variations are part of the natural beauty of the sourced fabrics and are to be expected. We will do our best to ensure the goods sold and manufactured match samples or descriptions supplied by us to you, however small variations in colour and pattern can occur. Due to this, goods cannot be rejected due to any slight differences to samples and descriptions, in addition claims for any compensation cannot be made due to such variations.

1.7.2. We can provide fabrics swatches, which we would advise before placing your order. However please note that the sample dispatched to you may also be slightly different in shade to the eventual order received. If you are in any doubt as to the precise nature or colours of the fabric you are advised to contact us for further advice before confirming an order.

1.7.3. Website images: Please note that we have tried to make these images as close as possible to the actual fabrics / garments. however due to the different lighting, different screens and settings the colours may vary slightly.

1.8. If you are using only our cut, make and trim (CMT) service and providing your own fabrics it is your responsibility to ensure the fabrics, cloths, trims, labels etc are fit for purpose and suitable. It is your responsibility to ensure all items provided (fabrics, cloths, trims, labels) have been approved by you before we receive it and that they have also been wash tested and quality checked. We take no responsibility for fabrics supplied to us.

1.9. Fabric only service: from time to time we can provide fabric only. However please note this is on a case by case basis and subject to stock availability. This service is direct from the supplier and therefore is not quality checked by us for defects or imperfections. We take no responsibility for any defects or imperfections within the fabrics that are not our stocked cloth.

1.10. Position of labels and trims: these will be placed in/on the garment where is
practical and necessary. If labels and/or other trims are to be placed in a certain location, in a certain way, to a certain size or position, then this must be specified to us in advance of an order and agreed as part of the specification. Where necessary, supporting information including photographs, diagrams or measurements should be supplied.

1.11. Allergies: We source our fabrics and trims from approved suppliers, our cloths include both natural and manmade fibres. In some cases, manmade fibres can cause irritation. Any allergies or concerns over the fabric content must be highlighted before an order is placed. We take no responsibility for adverse effects to our goods.
1.12. Tolerance: Please note that fabric is cut by highly skilled, trained, professionals who will be as accurate as possible within a variance of +/- 3mm or ⅛’ for garments and 3cm ( or 1 ⅛’ ) for furnishings. We will not replace the order if the sizes are within the tolerance limit, and you will not be entitled to reject the goods.

1.13. Alterations: Unless defective any alterations are chargeable on a time and materials basis. Alterations that are requested will be reviewed and a time/ cost estimate provided.

2. Purchase of goods/garments/textiles and furnishings

2.1. After you have submitted your order, you are offering to buy those Goods from us. We will send you an order acknowledgement email shortly after you place your order.

2.2. It is recommended that you retain all emails relating to your order.

2.3. The details of your specific order are filed by us. Should you want any information regarding your order you may contact us quoting your order number as reference.

2.4. If you want to make any changes to your order, e-mail us or telephone us for further assistance quoting your order number as reference, you have 48 hours to make amendments to your order.

2.5. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted. Any changes requested after 48 hours may not be possible due to production assembly eg. the fabric may already be cut and therefore the requested changes will not be carried out.

2.6. For the purpose of the Contract, the quantity, quality, description and any specifications of the Goods will be described in the Order Confirmation Email.

2.7. Please note that when goods are ordered at different times using the same fabrics, we cannot guarantee colour matching due to variations between batches.

2.8. These Terms do not affect your legal rights. A manufacturer's guarantee also applies to some of the Goods we sell. Please ask for full details of any manufacturer's guarantee.

3. Payment
3.1. Prices are quoted in pounds sterling unless otherwise stated. Prices include VAT and any other applicable taxes. In the event of any pricing errors, you will be notified by email or telephone, and we will give you the opportunity to re-confirm your Order at the correct price.

3.2. Your chosen payment type, (Debit card or credit card) will be charged when you confirm your order.

3.3. When you place your order valued over £250, a 50% deposit will be required. If we are unable to collect payment, we shall not be obliged to commence the contract of services and will not do so until payment is collected.

3.4. We reserve the right to decline all or part of any payment for whatever reason and should this occur, we will contact you with these details.

3.5. If, however, we quote an inaccurate price which could reasonably have been recognised as a pricing error, we do not have to provide the service to you at the incorrect price if the pricing error is obvious and could reasonably have been recognised as a pricing error, even if the Contract has been concluded.

3.6. Your order must be paid in full prior within 30 days of the invoice.

4. Delivery
4.1. We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.

4.2. We aim to deliver or enable you to collect your order within the time quoted when you place your order.

4.3. Please note, all delivery dates and lead times quoted are given in good faith and are approximate at the time of placing your order based on the estimated length of time that we believe we can deliver the order to you based on stock levels and/or delivery times provided to us from our suppliers for any raw materials and are supplied in good faith and may be affected by delays that are beyond our control and therefore we cannot accept responsibility for any consequential loss. Where multiple items have been ordered, we will endeavour to deliver them all together, unless a split delivery is specifically requested. A requested split delivery will be subject to a further delivery charge. If the circumstances of your order change, we will contact you.

4.4. Once we complete your order, you will be contacted to confirm delivery or collection date.

4.5. You will become the owner of the goods at the time of delivery/collection provided we have received payment in full.

5. Consumer & Company Rights

5.1. Under UK law, the statutory cooling off period has certain exclusions:
i. Bespoke items. These are goods that have been ordered to the unique and exact specifications of a customer. We would make it perfectly clear to you when ordering a bespoke item that it is such and that it is excluded from the Consumer Rights Act.

5.2. In order to exercise the right to cancel, you must inform us in writing via email or post including your order number as part of your correspondence. Email hello@aura-bespoke.com or write to: Unit 44, Exeter Business Centre, Exeter, EX4 8PN

5.3. We will email you to confirm we have received your cancellation. Your cancellation is effective from the date you send us the email or post the letter to us.

5.4. Damaged or Defective Goods
Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. However if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to the following options:

5.5. We reserve the right not to accept any Order request if:

5.6. Unforeseen Circumstances
While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

5.7. Complaints and Remarks
If you have a complaint or a particular remark to make, please do not hesitate to contact us immediately by telephone or email, the details of which are contained under the "Contact Us" page. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

5.8. Contractual Capacity
In order to be eligible to enter into a contract with us to purchase goods, you must be over the age of 18 and provide the following information: real name, payment details including your card address; your delivery address if different from your card address; email address and telephone number;

5.9. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

5.10. Law
These terms and conditions shall be governed by and construed in accordance with English law, and you hereby agree to be subject to the non-exclusive jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

6. Data Protection and Privacy

6.1. Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with current Data Protection legislation. We will not share your details to any 3rd party, however you may receive marketing information from us by email if you agree to this

6.2. We collect information about you for two reasons:
6.3. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction.

6.4. You acknowledge that you consent to the processing of such information. See our Privacy Policy for full details, these set out the terms of which you acknowledge and agree to be bound by.

6.5. Should you wish to contact us regarding our Privacy Policy please do so (for details see the Contact Us Page of the Website).

7. Other Important legal terms

7.1. We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract which are caused by an Event Outside Our Control. If an Event Outside Our Control takes place that affects our Contract with you, we will contact you as soon as reasonably possible to notify you. Please note our obligations under a Contract will be suspended for the duration of the Event Outside Our Control.

7.2. Each section of these Terms operates separately. If any of these sections (or any part of any section) is found by any court or relevant authority to be unlawful or unenforceable, the other sections (or part of the section in question) shall not be affected and shall remain in full force and effect. If any section of these Terms is found to be unlawful or unenforceable but would be lawful and enforceable if some parts of the section were deleted, the section in question shall apply with such deletion as may be necessary to make it lawful and enforceable.

7.3. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will do so only in writing, but that will not mean that we automatically waive any later default by you.

7.4. We may perform any of our obligations or exercise any of our rights under the Contract ourselves or where applicable, through any other persons (legal or otherwise) or entities.

7.5. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing to such a transfer.

8. Entire Agreement
These terms and conditions together with our estimate, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you. Neither Aura (registered as WQK Tailoring Limited), nor you, may alter the terms of any agreement without the agreement in writing of the other agreement.